(WiseProtect Pro Medical Insurance Plan)

TO APPLY FOR PRE-AUTHORISATION - NETWORK ARRANGEMENT
1

Search your preferred Network Doctors from the Network directory* and make your appointment

2

Present your medical card upon registration at Network healthcare facilities

3

Network Doctors will submit the application to AXA for you

4

AXA will review the application and issue a confirmation letter to you after approval

5

Start your treatment with no pressure

TO APPLY FOR PRE-AUTHORISATION - NON NETWORK ARRANGEMENT
1

Download and complete the Pre-authorisation Form I

2

Your Attending doctor to complete Pre-authorisation Form II

3

Send the completed Pre-authorisation Form I and Form II by email or Fax before treatment begins

4

AXA will review the application and issue a confirmation letter to you after approval

5

Start your treatment with no pressure

PRE-AUTHORISATION FORM(S) (for Non-network Arrangement only)
SUPPORTING DOCUMENT(S) CHECKLIST (for Non-network Arrangement only)

Please keep the pre-authorisation documentation for 6 months from the pre-authorisation completion date. AXA reserves the right to request additional information/documentation to support each pre-authorisation.

  1. Macau Individual Medical Plan Pre-Authorisation Form I
  2. Macau Individual Medical Plan Pre-Authorisation Form II
PRE-AUTHORISATION SUBMISSION

For Network Arrangement

  1. Network Doctors will submit the application to AXA for you

For Non-network Arrangement

  1. By email: Send the completed pre-authorisation form(s) with all supporting document(s) to individual.preauth@axa.com.hk
  2. By fax: Fax the completed pre-authorisation form(s) with all supporting document(s) to  (852)3009 4548/ (853)2878 0022

Contact Information

Telephone: (853) 8799 2812

Email: ma.enquiry@axa.com.mo

Remarks

*Network directory only includes Hong Kong and mainland China. The number of medical and surgical specialties may vary. Please login to Emma by AXA or other channels made available by AXA or call AXA Customer Care Hotline on (853) 8799 2812 for the latest list of Network directory.