Notices on COVID-19

Enhanced Policy Coverage and Preventive Measures

Notices on COVID-19

Enhanced Policy Coverage and Preventive Measures

AXA resume normal operations from 9 August and provide regular services.

Let’s fight against the epidemic together.

As a customer-oriented company, AXA Hong Kong and Macau is now offering the following enhanced coverage and services for the COVID-19 outbreaks to its customers until further notice¹.

Benefits for hospital income

In response to the enduring threat of the pandemic, we enhance our coverage through adding this benefit to our standard policy provision, effective from 1 January 2021. If insured employees and/or insured dependents of AXA Employee Benefits hospitalisation policies2 are Internal hospitalised3 as a result of confirmed coronavirus disease of 2019 ("COVID-19") infection, AXA will provide an additional daily hospital cash benefit of HKD/MOP700 for a period of up to 45 days4 without waiting period.

For AXA Medical insurance or Employee Benefits customers

If you are suspected of contracting, or are confirmed to have contracted the COVID-19, you do not need to apply for pre-authorisation for hospital admission in Hong Kong, Macau and Mainland China and can also apply for any related claims.

If you are admitted to an isolation ward in a hospital in Hong Kong, Macau or Mainland China due to a suspected or confirmed case of COVID-19 infection, you are still entitled to claim eligible medical expenses regardless of the type of hospital ward.

If you are admitted to a private hospital that requires COVID-19 admission screening test, you can submit the claim for the relevant fee of the admission screening together with your in-patient hospital expenses benefits after discharging from hospital.

Meet a Consultant

Request an appointment or call with a financial consultant  to learn more about our products, or for any enquiries related to your policy.

We are here to protect and our agents can reach out to you based on your preferred contact method.

Contact AXA
Customer Service Hotline
Life Insurance(853) 8799 2812 / ma.enquiry@axa.com.mo
General Insurance(853) 2871 6678 / cs-gi@axa.com.mo
Business hourMonday - Friday: 09:00am - 05:30pm
Except Saturday, Sunday & Banks Holidays

Remarks

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Want to talk to us?
Please input correct information.
Please note our financial consultants will only be able to arrange appointment booking if you are not yet physically in Macau
Please input correct information.
*Required

By submitting this form, I agree with AXA's use of my personal data above to conduct direct marketing in relation to insurance products issued by AXA. AXA won’t engage in such activities otherwise. I also acknowledge and agree with the Privacy Policy & Personal Information Collection Statement.